Office Magic Newsletter
Dynamite Your Status-Quo to Achieve Breakthrough Success.
In this issue
-- The Magic Moment
-- Pre-Confirm Your Patients
-- Reward Success
-- Every Day
-- Cut Your Overhead in Half
As Yogi Berra said, "If people don't want to come out to the ball park, nobody's going to stop them." Yes, you can sometimes save the day, but in most cases it's too late and there are no magic answers.
The Magic Moment
The magic moment to solve the problem of last minute cancellations and no-shows is when the patient is standing in front of you. You are eye-to-eye. You are connecting, conversing and conditioning.
Pre-Confirm Your Patients
Find out how each patient wants to be confirmed. You are "pre-confirming" patients when you ask them how and where they prefer to be reached.
Structure your compensation system to create an incentive for all staff members to maintain a full schedule. All must work together to fill openings. With appropriate structure, they will.
Offer hygiene appointments to every caller!
Remember to offer the next available appointment to fill and maintain a solid schedule.
Stagger your schedule a bit so you're not entirely dependent on one patient at all times. Add a treatment room; add an assistant; be prepared to be flexible.
Coming Next Month
Coming next month:
A brand-new way to slash your overhead.
You'll love it.
Pat, Ginny and Lorraine
Eliminate Cancellations with Scripting System
voice: 800-750-8779 or 302-229-9520
Office Magic · 628 Black Gates Rd. · Wilmington · DE · 19803-2240 · USA