Keep the Treatment Plan and the Payment Plan Separate!
A troubling issue with the "Pay as You Go" plan is that the dentist accepts all the legal obligation that the treatment brings, for only a fraction of the compensation. For example, an endodontist who collects half upon instrumentation and half at the fill will be sued for the entire perforation if one occurs at the first visit. In addition, he'll be responsible for seeing the emergency on a Sunday even after the patient has canceled their second appointment.
If you accept a case, you accept the whole case. Expect the whole payment.
"Magical Customer Sevice and the Statementless Professional Practice" tells you exactly how, and it has just been updated with 8 all new audio CDs.
"Eliminate 90% of Your Headaches. Patients Love It, and It's Guaranteed."
Another New Addition
Director of Consulting Ginny Hegarty has just created a blog. If you don't know what a blog is, it's basically an online running journal.
Were excited because it will give us an opportunity to stay in touch with you. So check out Ginnys blog and visit often. As they say on ABCs 20/20, Were in touch, so you be in touch.
Coming Next Month
The First Rule of Managing People.
You know, what we had promised to give you this month. We decided instead to talk about managing people after the Institute.
Pat, Ginny & Lorraine