Why Should Anyone Be Your Patient?

Office Magic Newsletter
Dynamite Your Status-Quo to Achieve Breakthrough Success.

January 2013
In this issue
-- If it's important, jot it down!
-- Coming Next Month

This month, something that most of us have experienced at restaurants -- a good topic to discuss with your team.

Write it down!
I hate it when a waiter tries to impress me and my family by not writing down our order. As my friend Robert Konza points out, "It's a 'stunt' that no one asked for, like, 'Hey, watch me balance a plate on my head while I take your order.'"

When the waiter does not write down the order for my family of five, I'm feeling like it's all but certain that when the order arrives, something will be wrong with it. Not a good feeling, even if I'm wrong. You know what would impress me? Writing it down. That would demonstrate that you care about getting the order right.

I know a have a superstar team member when I ask her to do something and SHE WRITES DOWN WHAT I'VE ASKED! I feel confidence then that what I want will actually get done.

Similarly, when patients tell you about symptoms they are experiencing or the reason they came in today, write it down. Patients don't like having to tell their story to multiple team members. And if you do ask the patient to repeat something, let the patient know that you've been through the notes, but you want to hear it from the source.

Keep Your Office Humming

Coming Next Month
The inimitable Ginny Hegarty with the straight scoop on bonus plans. Never believe anyone else but Ginny!

Love always,


Contact Information
email: info@officemagic.com
voice: 800-750-8779 or 302-229-9520
web: http://www.officemagic.com

Office Magic · 628 Black Gates Rd. · Wilmington · DE · 19803-2240 · USA

Join the Office Magic mailing list