Office Magic Newsletter
Dynamite Your Status-Quo to Achieve Breakthrough Success.
Write it down!
When the waiter does not write down the order for my family of five, I'm feeling like it's all but certain that when the order arrives, something will be wrong with it. Not a good feeling, even if I'm wrong. You know what would impress me? Writing it down. That would demonstrate that you care about getting the order right.
I know a have a superstar team member when I ask her to do something and SHE WRITES DOWN WHAT I'VE ASKED! I feel confidence then that what I want will actually get done.
Similarly, when patients tell you about symptoms they are experiencing or the reason they came in today, write it down. Patients don't like having to tell their story to multiple team members. And if you do ask the patient to repeat something, let the patient know that you've been through the notes, but you want to hear it from the source.
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